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SUBSCRIBER TICKET POLICIES

MAINSTAGE

PERFORMANCES

Carpenter Performing Arts Center

6200 E. Atherton Street

Long Beach, CA 90815

Parking is in Lot 11

($7 charge)


REINER STAGED READING & CONCERT SERIES PERFORMANCES

Long Beach Convention & Entertainment Center

300 East Ocean Boulevard, Long Beach, CA 90802

Parking is in the structure off of 330 East Seaside Way ($10 charge)


ADMINISTRATIVE

OFFICES

BOX OFFICE

REHEARSAL HALL

4350 E. 7th Street

Long Beach, CA 90804

(SW corner of Ximeno)

Free parking is available at the building


2016-17 Subscriber

MULTIPLE

PAYMENT FORM

Subscriber Benefits & EXCHANGE POLICIES

Musical Theatre West is Southern California’s Premier Musical Theatre Company, which means our productions often sell out and good seats for single ticket buyers are sometimes hard to get.  Becoming a Subscriber is the easiest way to guarantee the best available seats.


The Best Seats

Seats for renewing subscribers are booked before single tickets go on sale to the general public, ensuring that subscribers get the best available seats in the house.


Ticket Exchanges

FOR MORE INFORMATION ON EXCHANGES OR AN EXCHANGE FORM CLICK HERE

Subscribers may exchange tickets to attend the same production on a different day.  For subscribers who have tickets to performances other than Week 1 Friday Evening, there is no service charge for exchanging with a 24-hour minimum notice before the originally scheduled performance.  (Because Week 1 Friday Evening is sold at a discounted preview price, these tickets are subject to a $5 per ticket exchange fee.)  Note: Comparable seating cannot be guaranteed for ticket exchanges.  Tickets exchanged into another higher-priced section or higher-priced day of the week/time will increase the price of the new ticket.


Last Minute Exchange

If you are unable to exchange your tickets with 24-hour notice, you may exchange the day of your performance up to two hours prior to curtain.  There is a $5 per ticket service fee for last minute exchanges. ($10 per ticket for Week 1 Friday evening preview subscribers).


Unused Tickets

If you miss your scheduled performance, you may purchase a ticket at the theatre 30 minutes prior to any other performance of the same production for a $10 per ticket charge.  Subject to availability. As performances can be heavily sold, please call the Box Office at 562-856-1999 x4 to determine ticket availability.  We recommend calling close to the time of the new performance as availability can change from day to day.  Missed performance tickets will be available for purchase no sooner than 30 minutes prior to curtain, you will be required to present your original UNUSED tickets at the Will Call desk.  Note: In the event of a sold out performance, tickets will not be available for missed performance purchase price.


Lost Tickets

Subscribers receive replacement tickets for lost or misplaced tickets at no extra charge – even if you arrive at the theatre and discover you’ve left them at home.  Note: If you have alerted the box office prior to arriving at the theatre, tickets will be available for pickup at will call starting 1 hour prior to performance time.


Save on Additional Tickets

Subscribers receive a discount when purchasing additional single tickets in sections A, B and C over the phone. Note:  Only the subscriber on record is eligible for the additional single ticket discount.  Subscriber discount is not available online.


Discounted Youth Tickets

Subscribers may purchase tickets for young people ages 18 and under at an additional discount in Sections B & C when they attend the same performance as the subscribing adult.  Limit two youth tickets per subscription household, per show.  Some productions may not be suitable for young people.  Call the box office or check the website for content specifics.  Youth Discount tickets are not available in Section A.


Exchanges and Additional Tickets Before the General Public

Single tickets for MEMPHIS, EVITA, CAROUSEL and MARY POPPINS are available for purchase and subscription tickets may be exchanged starting September 7, 2016 at noon.  This is a full week before tickets go on sale to the general public on September 14, 2016 at noon.  Note:  Only the subscriber listed on record may purchase additional tickets during this time period.


Please note

Plays, productions, ticket prices and policies, casting, performance dates and times are always subject to change.