Ticket Exchanges & Policies
CHANGE OF PLANS?
No problem! For the 2022 Season, we’re suspending all exchange fees so you can feel confident in your purchase! We want every patron to feel safe and comfortable returning to live theatre. Upgrades in section or changes in date or performance time may incur a price difference.
5 EASY WAYS TO EXCHANGE TICKETS
1. BY EMAIL: Rip your tickets in half and take a photo of the ripped tickets, or scan the tickets along with the Ticket Exchange Form (downloadable using the link above). Send the photo or scan to the box office via email to email@example.com.
Please include your name, address, phone number, and choice of TWO new performance dates (first and second preference) in the email. We will mail the tickets back to you or keep them at will call if it is less than a week from the performance.
2. BY FAX: Follow the instructions on the Ticket Exchange Form. Rip your tickets in half and attach to the form, then fax to: 562-856-1997. We will mail the tickets back to you or keep them at will call if it is less than a week from the performance.
3. IN-PERSON: Stop by the Musical Theatre West Box Office at 4350 East 7th Street in Long Beach Wed. – Fri. between noon – 5pm with tickets in hand to exchange in person. You will receive your tickets at the office.
4. BY MAIL: Mail your tickets and the filled out Ticket Exchange Form to: Musical Theatre West, 4350 East 7th Street, Long Beach, CA 90804. We will mail the tickets back to you, or keep them at will call if it is less than a week from the performance.
TICKETS MUST BE TORN IN HALF IN ORDER FOR EXCHANGES TO BE PROCESSED.
CAN’T EXCHANGE YOUR TICKETS? DONATE THEM BACK TO MUSICAL THEATRE WEST.
The value of your donated tickets is tax deductible. Contact us via email, phone, or come to the Musical Theatre West offices using the information outlined above in the exchange section. Musical Theatre West must have proof of the destroyed ticket in order to process a ticket donation. Donation receipts are mailed at the end of each January.
QUESTIONS OR CONCERNS?
CONTACT THE MUSICAL THEATRE WEST BOX OFFICE AT 562-856-1999 OR EMAIL US AT INFO@MUSICAL.ORG.