Ticket Exchanges & Policies

SUBSCRIBER TICKET EXCHANGES

As a subscriber benefit, subscribers may exchange tickets to attend the same production on a different day! There is no exchange fee for exchanging with a 24-hour minimum notice before the originally scheduled performance.
Note: Exchanges are processed on a best available basis and may not be available on your desired performance date or in your desired seating area. Comparable seating cannot be guaranteed for ticket exchanges. Any difference in price if moving to a more expensive performance/section will be charged. Refunds or credits are not given if pricing of new tickets is lower than original purchase price.

SINGLE TICKET EXCHANGES

Single Ticket Buyers may also exchange tickets to attend the same production on a different day up until 24 hours before the performance. For single ticket purchasers, there is a $5 per ticket exchange fee, plus any charge for higher priced tickets. Refunds or credits are not given if pricing of new tickets is lower than original purchase price. There are no exchanges to another production in the season.

LAST MINUTE EXCHANGES

If you are unable to exchange your tickets with 24-hour notice, you may exchange the day of your performance for a $5 per ticket fee for subscribers and a $10 per ticket fee for single ticket buyers. Any difference in price if moving to a more expensive performance/section will also be charged.

MISSED PERFORMANCE EXCHANGES

If you miss your originally scheduled performance, subscribers can exchange their tickets to another performance in that same production for a $10 per ticket fee. Single tickets buyers cannot exchange tickets after the original performance has passed.

CHILD TICKET POLICIES

Every patron who attends a Musical Theatre West performance must have a ticket, regardless of age. The Carpenter Center’s policy is that children under the age of 5 are not allowed into the theater. If a patron arrives at the theater with a child under the age of 5, the Carpenter Center staff may not allow the patron into the theater. Refunds are not available in these instances.

THIRD PARTY TICKETING POLICIES

Any tickets purchased through a third party ensure a seat to the requested performance in the requested section. Exact seating is based on availability in the area reserved specifically for these third party tickets in our system. We cannot guarantee that these seats are the best available seating in the requested section at the time of purchase.

Exchanges and refund requests must go through the third party service, as Musical Theatre West cannot assist in these exchanges/cancellations. If a patron has any ADA needs or other seating issues, they must contact the third party service prior to the performance to have these needs considered. Specific seating requests cannot be guaranteed when purchased through a third party. To ensure your seating request can be fulfilled, purchase your tickets through the MTW Box Office.

ALL SALES ARE FINAL. THERE ARE NO REFUNDS ON SINGLE TICKETS OR SEASON SUBSCRIPTIONS.

4 EASY WAYS TO EXCHANGE TICKETS

  1. By Email: Rip your tickets in half and take a photo of the ripped tickets or scan the tickets along with this form. Send the photo or scan to the box office email (tickets@musical.org).
  2. By Fax: Rip your tickets in half and attach to this form via fax (562-856-1997).
  3. In-Person: Come into the Musical Theatre West Box Office at 4350 East 7th. Street in Long Beach with tickets in hand to exchange in person.
  4. By Mail: Mail the tickets to the Musical Theatre West Box Office (address above) with this form filled out.

Once the exchange is completed, we will mail the tickets back to you or keep them at will call if it is less than a week from the performance.

Ticket exchange policies & fees are firm and cannot be negotiated. We apologize for any inconveniences this may cause.

Can’t Exchange Your Tickets? You can donate them back to MTW for a tax-deductible donation!

Use any of the ways above to show proof of your destroyed tickets and we will process the donation once we receive it. Donation receipts are mailed at the end of each January.