2023 Exchange Policies
SUBSCRIBER TICKET EXCHANGES
As a subscriber benefit, subscribers may exchange tickets to attend the same production on a different day! There is no exchange fee for exchanging with a 24-hour minimum notice before the originally scheduled performance.
Note: Exchanges are processed on a best available basis and may not be available on your desired performance date or in your desired seating area. Comparable seating cannot be guaranteed for ticket exchanges. Any difference in price if moving to a more expensive performance/section will be charged. Refunds or credits are not given if pricing of new tickets is lower than original purchase price.
SINGLE TICKET EXCHANGES
Single Ticket Buyers may also exchange tickets to attend the same production on a different day up until 24 hours before the performance. For single ticket purchasers, there is a $5 per ticket exchange fee, plus any charge for higher priced tickets. Refunds or credits are not given if pricing of new tickets is lower than original purchase price. There are no exchanges to another production in the season.
LAST MINUTE EXCHANGES
If you are unable to exchange your tickets with 24-hour notice, you may exchange the day of your performance for a $5 per ticket fee for subscribers and a $10 per ticket fee for single ticket buyers. Any difference in price if moving to a more expensive performance/section will also be charged.
MISSED PERFORMANCE EXCHANGES
If you miss your originally scheduled performance, subscribers can exchange their tickets to another performance in that same production for a $10 per ticket fee. Single tickets buyers cannot exchange tickets after the original performance has passed.
ALL SALES ARE FINAL. THERE ARE NO REFUNDS ON SINGLE TICKETS OR SEASON SUBSCRIPTIONS.
4 EASY WAYS TO EXCHANGE TICKETS
1. By Email: Rip your tickets in half and take a photo of the ripped tickets or scan the tickets along with this form. Send the photo or scan to the box office email (email@example.com).
2. By Fax: Rip your tickets in half and attach to this form via fax (562-856-1997).
3. In-Person: Come into the Musical Theatre West Box Office at 4350 East 7th. Street in Long Beach with tickets in hand to exchange in person.
4. By Mail: Mail the tickets to the Musical Theatre West Box Office (address above) with this form filled out.
Once the exchange is completed, we will mail the tickets back to you or keep them at will call if it is less than a week from the performance.
Ticket exchange policies & fees are firm and cannot be negotiated. We apologize for any inconveniences this may cause.
Can’t Exchange Your Tickets? You can donate them back to MTW for a tax-deductible donation!
Use any of the ways above to show proof of your destroyed tickets and we will process the donation once we receive it. Donation receipts are mailed at the end of each January.